How to Deliver Excellent Customer Service Online in 2024!

Last Updated On:
April 19, 2021 |
12:57 am

Last Updated on: 22nd April 2024, 03:38 pm

If customers cannot find your business, your marketing efforts can go down the drain. Learn 5 simple tips on how to deliver excellent customer service online!

Do you have a business that has been in operation for many years? If so, it’s essential to realize that customer service is more difficult than ever before. In 2024, customers will be looking for your business online as well as through their cell phones and voice searches. These three search methods are the future of digital marketing; they can make or break your success!

With the explosion of internet usage, you need to find a way to make your business stand out in an increasingly crowded marketplace. The rise of the digital world- Ecommerce and online browsing; paves the way for many digital marketers and advertisers to promote their local businesses seamlessly and how to deliver excellent customer service and attract more users to convert them into buyers in 2024.

Your local business needs to be found by various search engines such as Google and Bing, on cell phones with voice searches, and more to attract more people. However, this doesn’t mean that you should stop optimizing critical information about your company online. Rather than just putting up a website. For example, you need to optimize and put in efforts so that buyers can find your business when they search for what they want.

This article will provide you with five strategies on how to deliver excellent customer service and achieving higher customer satisfaction for your local business online this 2021.

How to Deliver Excellent Customer Service Online Tip #1:

Create Interactive Custom CTAs Buttons

Having interactive and customized CTAs (Call-to-Action) on your business page acts as a signpost that lets your buyers do what you want them to do when visiting your business page. Without clear CTA buttons, you can lose your customers on what to do next, causing them to leave the site without purchasing or signing up.

While businesses widely use the generic “Buy,” “Directions,” or “Sign-up for the newsletter,” it is critical to choose a CTA that fits your business goals. For instance, if you want to boost traffic, you may add “Request a Quote” or “Make appointments.” Having clear communication on your website allows you to deliver seamless customer service online by making it easier for them to navigate, understand what to do next, and buy products from your site.

How to Deliver Excellent Customer Service Online Tip #2:

Connect Your Listings on Your Website

Linking your local business listings and social media pages on your website is one of the easiest ways to attract more customers. This feature allows you to monitor your customers’ coming from and make necessary adjustments to your digital marketing campaigns in areas that need improvement.

For example, you have added your business to Facebook, Twitter, and Yelp. You can put the logos in your footer or insider your information tab together with its links to direct customers whenever they click on those logo/links. You can also add a widget or integrate your reviews from these platforms to let your customers see how well your business performs and trust you in making a purchase.

Even during unprecedented times like this, how to deliver excellent customer service? You can still deliver customer service online by linking your listing and provide COVID-19 health protocol announcements or advisory such as changes in store hours or additional health safety guidelines.

How to Deliver Excellent Customer Service Online Tip #3:

Add Videos

Besides uploading amazing shots of your products, your place of business, your employees, or even your customers (remember always ask permission first!), consider adding videos on your business page.

Adding Videos helps deliver excellent customer service, especially to those who aren’t fans of reading context. Remember that your uploaded videos must include a compelling headline, your business story, or a how-to video of your products to captivate the limited attention of your visitors.

If you are also considering adding your business to YouTube to expand your target audience, do it now. YouTube has a lot of engaged users and can leverage the growth of your business’s online exposure.

How to Deliver Excellent Customer Service Online Tip #4:

Optimize Your Local Listings

Next but arguably one of the most important ways to deliver an excellent customer experience is filling in your profile’s necessary information.

By now, you already know the effect of having a consistent and accurate NAP (Name, Address, and Phone Number), but we don’t stop there. If you want to get better visibility, your listing accuracy should be around 95%. It means that aside from NAP, you should also correctly fill up your store hours, categories, business description, and any other attributes (see list below).

Location
Offerings
Payment Methods
Service Options
Health and Safety Protocols

It provides excellent customer service because potential customers can quickly grasp the idea of what to expect from your local business, making it facilitate their buying decisions quickly.

And the best part, aside from providing excellent service to your customers by providing necessary information, this also supports your business to rank higher in search engines on specific attributes such as “Curb-service” or “Contactless Delivery.”

How to Deliver Excellent Customer Service Online Tip #5:

Create Engaging Post

To keep your customers pleased and engaged, you need to put in extra effort in being active on all your website, listing sites, and social media pages.

When writing a post, think about the people you want to reach out to it. Make sure you write a post that converses with them, such as “you” and “your.” Keep it short and instructive as well. No one likes to read lengthy posts.

Creating a post allows you to update your customers with your new product offerings, run promotions, talk about events, and much more. Now, it is conveniently available in a platform called Simply Be Found.

Simply Be Found introduces an automation and scheduling system that lets you save your precious time by updating your customers through various promotions and events on your desired date and time.

Our system allows you to schedule advertising announcements, promos, and events. You can even use photos of your business to attract out to more customers. And the most satisfying part, you can use them at no additional cost, just your membership subscription with us.

In a Nutshell:

Integrating these five simple yet meaningful ways to deliver excellent customer service and get high customer satisfaction even during these unprecedented times is vital in growing and improving your local business in 2024.

Hopefully, you have learned a lot about how to deliver excellent customer service online amidst the new normal. Start practicing these simple ways today and see significant results.

To learn more about how you can improve your local business findability and starts turning product views into sales, visit Simply Be Found.

About the author:

Dean Koehler

Dean Koehler stands as a testament to the entrepreneurial spirit, co-founding Simply Be Found and with over 30 years of entrepreneurial business experience. His journey is marked by both successes and failures, each contributing to his profound understanding of the business world. What truly sets Dean apart is his light-hearted and compassionate approach towards everyone he interacts with. His Roots: Dean’s lineage is rich with educators, embedding in him a deep appreciation for the power of storytelling and analogy in teaching. This background has honed his ability to simplify complex concepts, making them relatable and easy to grasp. Love for Reading and Audio Books: An avid reader and now an audio book junkie, Dean immerses himself in a variety of genres. This extensive reading not only fuels his expansive vocabulary but also enriches his perspectives, allowing him to connect with a diverse audience. Unique Communication Style: Dean’s conversations are often peppered with witty one-liners from classics like ‘The Wizard of Oz’ and ‘Monty Python.’ These references are not just humorous but also serve as effective tools in making his points more memorable. Creating passion for storytelling; his love for books and movies is an integral part of how he communicates. He skillfully weaves narratives into his teachings, making complex ideas more accessible and engaging, which he skillfully drove his now adult children to exasperation with his comments. Engineering Mindset: With a background in engineering, growing up with a science teacher, and his wife still teaching science, Dean naturally gravitates towards a methodical and analytical approach. He often draws parallels between science experiments and business strategies, demonstrating his knack for innovative problem-solving. If fact he and his wife spend several hours talking about real life situations for science experiments to parallel which creates story for her students. Passion for Storytelling: Dean’s love for books and movies is an integral part of how he communicates. He skillfully weaves narratives into his teachings, making complex ideas more accessible and engaging, which he skillfully drove his now adult children to exasperation with his comments. Dean’s unique blend of experiences and skills makes him an invaluable leader at Simply Be Found. His approachable demeanor and insightful perspectives have been key in guiding the company through the ever-changing landscape of online marketing and business growth. Although he does talk much about it, his academic and professional journey is a complex blend of hands-on experience and formal education, embodying the spirit of dedication and perseverance. His path reflects his commitment to continuous learning and adaptability in the face of evolving industry landscapes. Dean’s career began with a machinist apprenticeship program, a rare and valuable starting point in today’s world. This experience laid the groundwork for his practical understanding of the industry. He furthered his education with an associate degree as an electronics technician, a testament to his technical acumen. Dean didn’t stop there; he pursued a Bachelor of Science in Industrial Technology from Colorado State University, sharpening his skills in corporate leadership, process, and plant engineering roles. Next, earning a Master of Science Degree in Industrial Management from Northern Illinois University marked a significant milestone in his career. Notably, Dean accomplished this while juggling a full-time job and starting a family, showcasing his exceptional time management and dedication. Lastly and what he considers the most important is the School of Hard Knocks: Dean takes immense pride in his experiences outside the classroom. The ‘school of hard knocks’ has been instrumental in teaching him invaluable life skills. These experiences have given him a unique understanding of the challenges faced by small business entrepreneurs, aligning perfectly with his role at Simply Be Found. Dean’s journey, marked by a combination of formal education and real-world experiences, has equipped him with a diverse skill set and an empathetic understanding of the entrepreneurial journey. This makes him not just a leader but a relatable figure for those navigating the complex terrain of small business ownership and online marketing.

Small Business Owned & Operated

We are a small business for small business. There is a 1 in 5 chance of talking to a co-founder. We are not a big coporation or a place where you are going to get lost.

Get free access to the Simply Be Found platform, offering easy-to-use tools for managing your Google Business Profile. This is part of our small business giveback program.

Love these dialogs guys - two high preformance low pressure guys doing their thing!

If you don’t know Rob your living under a rock

Good information. Appreciate the honesty about not having to pay for a source to do what we entrepreneurs are able to do ourselves. Bravo

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Between Dean & Rob They Have

5000+

Small Businesses
Helped

48+

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60+

Years Of Marketing
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