Single-Location

This document serves as a user guide for the single-location interface of the
Simply Be Found Marketing Platform.

Kindly note that the location information listed and used in this guide is for the purpose of creating a sample representation only and not reflective of any factual company information.

Single User Guide

How to Log in to the Platform

Open your browser and in the URL box, type in login.simplybefound.com and press enter. The Simply Be Found login page will load on your screen. Please fill in the boxes with your registered email address and password.

Simply Be Found Dashboard

Once you are logged in, you will see the image below. This is your home page.

Simply Be Found dashboard

The Home Page shows the following:

Local SEO Score

This portion shows the current Local SEO Score of your specific business location. The percentage is measured by checking your Local SEO Score on popular networks that Simply Be Found Platform is connected to.

Google Business Profile Data

This displays the summary of your Google Business Profile (GBP) data. It shows the following information:

Also, another feature of this GBP data summary is you can filter it to show the 7 days or the 30 days data by selecting the specific option on the top right of the box.

To-Do-List

This portion is a To-Do List that we customize based on your specific business location needs at your convenience. The main intention of this list is to help you increase or maintain your Local SEO Score without having to sweat on completing them.

You could accomplish the whole list in 5-10 minutes a day which is a total of about an hour a week! Never has it been that managing your business information, focusing on your local SEO Score, and marketing your business was this simple and efficient. All you need to do is to complete this list and we will do the rest for you on making sure that your business information is updated and published to networks that matter to you.

Simply Be Found Posts

On the left side panel, select “Posts”. This will at once load the Posts Page on your screen.

The Posts page has a “Create Posts” button at the top left. It has the list of all the posts created for this business location whether they are on drafted, scheduled, or published status.

Creating a Post

To create a post, select the “Create A Post” button at the top left of the Post Page. Once it has been selected, a pop-up like the example image below will appear.
Creating post in Simply Be Found

Fill in the required fields to create the post.

Adding a Photo

Select on “Add a Photo” button in the first quadrant. In that same quadrant is where you can choose to add a photo from your Media Gallery. Please note the recommended file format for smoother processing of images.

cropping photo

When the “Add a Photo” button is selected, a photo can be uploaded from the computer. Once the photo has been selected, there is an option to crop the image before it uploads. See the example shown above. After selecting the frame of preference, select “Crop Image”. It will then save the photo

Note: 

Once, the post has been published, it will automatically generate the photo in the media gallery as a separate upload. It is recommended to go to the Photos Page and add name/title to the photo you just used in the post. It can be re-used for future purposes as its own photo post or using the “Add Media from Gallery” option when creating a post.

Disclaimer: 

When the name/title of the photo is updated, it will generate another photo in the gallery hence, it will reflect on the Google My Business (GMB) profile. To remove this, simply delete the photo from the platform and it will delete it in the GMB as well.

Simply Be Found posts
  • The second quadrant is where the post preview will show.
  • At the bottom half is the place where you can add the details of the post.
  • Write a summary of your post in the text box.
  • You may also choose to add a Call-to-Action button and choose from the available options in the dropdown menu. Your options are the following:
    • Book
    • Order Online
    • Buy
    • Learn More
    • Sign Up
    • Call Now

A redirect link will be required if any of those Call-to-Action button is chosen except “Call Now” which will then automatically add the company number that is registered in the business profile.

  • At the very bottom of the pop-up are options on what can be done with the post. Your options are the following:
    • Publish Now – It will immediately publish the post.
    • Schedule – It will schedule the post later depending on the time chosen.
    • Save Draft – It will save the post as a Draft that you can come back to.
    • Cancel – It will discard all the information you just added in the pop-up.

Sorting and Filtering

There are two options to sort the post: “Most Recent” or “Oldest to Newest”.

There are 4 options to filter the posts: “All Posts”, “Published Posts”, “Scheduled Posts”, and “Drafted Posts”.

Posts List and Post Details

The Posts List shows all the created posts for this business location whether they are on drafted, scheduled, or published status.

Simply Be Found Posts

On this view you will see the following:

Post Actionable Buttons

1. View Button

When the “View” button is selected, it will show a preview of the post as shown in the example image below.

2. Edit Button

 When the “Edit” button is selected, a pop-up of “Edit a Post” will appear, and the post details can be updated from here. See the example image below.

3. Delete Button

When the “Edit” button is selected, a pop-up like an example below will appear. This is to ensure that no posts will be accidentally deleted at one click.

Simply Be Found Photos

On the left side panel, select “Photos”. This will at once load the Photos Page on your screen.

How to Add Photos

On this page is where the list of all uploaded photos can be found. At the top left is the “Upload a Photo” button.

Uploading a Photo

To upload a photo, select the “Upload A Photo” button at the top left of the Photos Page. Once it has been selected, a pop-up like an example image below will appear.

uploading photos

Fill in the required fields to upload a photo.

  • To add a photo, select “Add a Photo”. Please note the recommended file format for smoother processing of images.
  • Below that is the text box to add a Photo Title.
  • After that, click the box on Where you want to publish the photo.
  • At the very bottom of the pop-up are options on what can be done with the photo. Your options are the following:
    • Publish Now – It will immediately publish the photo.
    • Schedule – It will schedule the photo later depending on the time chosen.
    • Save Draft – It will save the photo as a Draft that you can come back to.
    • Cancel – It will discard all the information you just added in the pop-up.

Disclaimer:

When the name/title of the photo is updated, it will generate another photo in the gallery hence, it will reflect on the Google My Business (GMB) profile. To remove this, simply delete the photo from the platform and it will delete it in the GMB as well.

Sorting and Filtering

There are two options to sort the Photos: “Most Recent” or “Oldest to Newest”.

There are 4 options to filter the Photos: “All Photos”, “Published Photos”, “Scheduled Photos”, and “Drafted Photos”.

Photos List and Photos Details

The Photos List shows all the uploaded photos for this business location whether they are on draft, scheduled, or published status.

On this view you will see the following:

Photos Actionable Buttons

1. View Button

When the “View” button is selected, it will show a preview of the photo as shown in the example image below.

2. Edit Button

When the “Edit” button is selected, a pop-up of “Edit a Photo” will appear, and the photo details can be updated from here. See the example image below.

edit photo

3. Delete Button

When the “Delete” button is selected, a pop-up like an example below will appear. This is to ensure that no photos will be accidentally deleted at one click.

Simply Be Found Events

On the left side panel, select “Events”. This will at once load the Events Page on your screen.

On this page is where the list of all Events can be found. At the top left is the “Create Events” button.

Creating an Event

To create an event, select the “Create Events” button at the top left of the Events Page. Once it has been selected, a pop-up like an example image below will appear.

Fill in the required fields to create an event.

  • To add a photo, select “Add a Photo” Or “Choose from Media Gallery”. Please note the recommended file format for smoother processing of images.
  • Right next to that quadrant is where the Event’s preview will show.
  • After that, add the Event title.
  • Then on the text box below the Event title, add the Event description.
  • You can select the Start Date and End Date of the Event.
  • Scroll down and add the “Call to Action” Button” and choose from the available options in the dropdown menu. Your options are the following:
    • Book
    • Order Online
    • Buy
    • Learn More
    • Sign Up
    • Call Now
  • At the very bottom of the pop-up are options on what can be done with the Event. Your options are the following:
    • Publish Now – It will immediately publish the event.
    • Schedule – It will schedule the event later depending on the time chosen.
    • Save Draft – It will save the event as a Draft that you can come back to.
    • Cancel – It will discard all the information you just added in the pop-up.

Sorting and Filtering

There are two options to sort the Events: “Most Recent” or “Oldest to Newest”.

There are 4 options to filter the Events: “All Events”, “Published Events”, “Scheduled Events”, and “Drafted Events”.

Events List and Events Details

 

The Events List shows all events for this business location whether they are on drafted, scheduled, or published status.

On this view you will see the following:

Events Actionable Buttons

1. View Button

When the “View” button is selected, it will show a preview of the Event as shown in the example image below.

2. Edit Button

When the “Edit” button is selected, a pop-up of “Edit an Event” will appear, and the event details can be updated from here. See the example image below.

3. Delete Button

When the “Delete” button is selected, a pop-up like an example below will appear. This is to ensure that no events will be accidentally deleted at one click.

Simply Be Found Offers and Coupons

On the left side panel, select “Offers/Coupons”. This will at once load the Offers/Coupons Page on your screen.

On this page is where the list of all Offers and Coupons can be found. At the top left is the “Create Offers” button.

Creating An Offer

To create an offer, select the “Create Offers” button at the top left of the Offer/Coupons Page. Once it has been selected, a pop-up like an example image below will appear.

Fill in the required fields to create an offer.

  • To add a photo, select “Add a Photo” Or “Choose from Media Gallery”. Please note the recommended file format for smoother processing of images.
  • On the right side is the Offer Preview.
  • Below those, fill in the Offer Title box.
  • Describe your Offer.
  • Create Coupon Code.
  • After that, scroll down on the pop-up and it will show a text box to add the “Link to Redeem Offer”.
  • Add the Terms and Conditions.
  • Finally, add the start and end date of the offer.
  • At the very bottom of the pop-up are options on what can be done with the photo. Your options are the following:
    • Publish Now – It will immediately publish the Offer.
    • Schedule – It will schedule the Offer later depending on the time chosen.
    • Save Draft – It will save the Offer as a Draft that you can come back to.
    • Cancel – It will discard all the information you just added in the pop-up.

Sorting and Filtering

There are two options to sort the Offers: “Most Recent” or “Oldest to Newest”.

There are 4 options to filter the Offers: “All Offers”, “Published Offers”, “Scheduled Offers”, and “Drafted Offers”.

Offers List and Offers Details

The Offers List shows all the Offers for this business location whether they are on drafted, scheduled, or published status.

On this view you will see the following:

Offers/Coupons Actionable Buttons

1. View Button

When the “View” button is selected, it will show a preview of the Offer as shown in the example image below.

2. Edit Button

When the “Edit” button is selected, a pop-up of “Edit an Offer” will appear, and the Offer details can be updated from here. See the example image below.

3. Delete Button

When the “Delete” button is selected, a pop-up like an example below will appear. This is to ensure that no Offers will accidentally be deleted at one click.

Simply Be Found Questions and Answers

On the left side panel, select “Questions and Answers”. This will at once load the Questions and Answers Page on your screen.

On this page is where the list of all Questions and Answers can be found. At the top left is the summary of your Question and Answers data. Below that is the “Create A Question” button.

Owner-Generated Question – This is a question that was asked/generated by the owner on your business profile.

Customer-Generated Question – This is a question that was asked/generated by the customer.

Creating A Question

To create a Question, select the “Create a Question” button at the top left of the Question and Answers Page. Once it has been selected, a pop-up like an example image below will appear.

This is a question that was asked/generated by the customer.

Fill in the required fields to create a question.

  • Write your Question in the Question text box.
  • Write your Answer in the Answer text box.
  • At the very bottom of the pop-up are options on what can be done with the Question and Answer. Your options are the following:
    • Publish Now – It will immediately publish the Question-and-Answer.
    • Schedule – It will schedule the Question-and-Answer later depending on the time chosen.
    • Save Draft – It will save the Question-and-Answer as a Draft that you can come back to.
    • Cancel – It will discard all the information you just added in the pop-up.the pop-up.

Sorting and Filtering

There are two options to sort the Questions: “Most Recent” or “Oldest to Newest”.

There are 5 options to filter the Questions: “All Questions”, “Answered”, “Unanswered”, “Member Generated” and “Customer Generated”.

Questions List and Details

The Questions List shows all the Questions for this business location whether they have been responded to or not. If the status is showing “Responded” in green font, it means that the question has already been answered. If the status reads “Respond” in red font, it means the question is yet to be answered.

On this view you will see the following:

Questions Actionable Buttons

1. View Button

When the “View” button is selected, it will show a preview of the Question asked and Your Answer as shown in the example image below.

2. Edit Response Button

When the “Edit” button is selected, a pop-up of “Edit Response” will appear, and the Question-and-Answer details can be updated from here. You may change/update the question if it is an owner-generated question. See the example image below.

3. Delete Button

When the “Delete” button is selected, a pop-up like an example below will appear. This is to ensure that no Question-and-answer will be accidentally deleted at one click.

4. Respond

When the “Respond” button is selected, a pop-up like the example below will appear. In this pop-up you can write your answer to the Question then publish it, save as draft or cancel.

Simply Be Found Reviews

On the left side panel, select “Reviews”. This will at once load the Reviews Page on your screen.

Reputation Management

On this page is where the list of all Reviews can be found. At the top left is the summary of your Reviews data.

Sorting and Filtering

Reputation Management

There are two options to sort the Reviews: “Newest to Oldest” or “Oldest to Newest”.

Reputation Management

There are 2 options to filter the Reviews: “Un-responded Reviews” and “Responded Reviews”.

Reviews List and Details

The Reviews List shows all the Reviews for this business location whether they have been responded to or not. If the status is showing “Responded” in green font, it means that the review has already been responded to. If the status reads “Respond” in red font, it means the review has not been responded to.

On this view you will see the following:

Review Actionable Buttons

1. Respond/Edit Response Button

When the “Respond” button is selected, it will show a preview of the Review and Response. You will also be able to edit your response here as shown in the example image below.

Simply Be Found Business Information

On the left side panel, select “Business Information”. This will at once load the Business Information Page on your screen.

The Business Information Page shows the following:

Business Profile

In the Business Profile section: About the Business, you can add the following information:

  • Company Logo – Sits above the company name
  • Company Name
  • Profile Description
  • Address
  • Phone Number
  • Fax Number
  • Website

In the Business Profile section: Social Media Links, you can add the following information:

  • Company Logo – Sits above the company name
  • Company Name
  • Profile Description
  • Address
  • Phone Number
  • Fax Number
  • Website

Business Fields

In the Business Fields section: Categories, you can add the following information:

  • Primary Category of Your Business.
  • Secondary Categories of Your Business.
  • Arrange the above categories in order of importance.

In the Business Fields section: Attributes, you can click and unclick attributes that are appropriate to your company.

Simply Be Found Business Hours

On the left side panel, select “Business Hours”. This will at once load the Business Hours Page on your screen.

As shown in the image above, you can update your Regular Business Hours and Special Hours on the Business Hours Page.

Simply Be Found Reports

On the left side panel, select “Reports”. This will at once load the Reports Page on your screen.

On this page displays the Reports Page has the summary of your Business Profile data.

There are 6 filter options to view the Report Date Range. When the “Choose Report Date Range” drop-down at the top left of the page is selected, it will show the following options:

    • Last 30 days
    • Last 60 days
    • Last 90 days
    • Current Year
    • Custom Year
    • Custom Date

You may choose which view is proper for your current needs.

On the left side panel, select “Support”. This will at once load the Support’s Page on your screen.

As shown in the image above, the Support’s Page has the Tickets that have been given to Simply Be Found for resolution on any technical issues that the user might have encountered. On the top left of this page, the user can select the “Create New Ticket” button to submit a new ticket concerning any issues related to the Simply Be Found Marketing Platform.

Creating a New Ticket

To create a New Ticket, select the “Create New Ticket” button at the top left of the Support’s Page. Once it has been selected, a pop-up like an example image below will appear.

To submit a ticket, the “Create New Ticket” form needs to be completed. To do this, the user needs to fill in the following:

  • Ticket Subject with the main concern that needs to be addressed.
  • Provide more information about the concern in the Description box.
  • Add attachments if there are any visuals to support your concern. (This is optional.)
  • Click on the Publish button to submit the Ticket.

Once the ticket has been submitted it will show in your Tickets List.

Sorting and Filtering

The Tickets can be Sorted by Date by clicking on the “Sort by Date” button at the upper right corner of the page.

There are 4 options to filter the Tickets by its status: “View All Tickets”, “Open Tickets”, and “Closed Tickets”.

Support Ticket List and Details

The Supports Ticket List shows all the Tickets created for this business location whether its status is Open or Closed. Each ticket has a preview on the Ticket list. It shows the following information:

    • Ticket subject/Ticket topic
    • Ticket Number for reference
    • The name of the person who created it
    • Ticket Status – whether it is Open or Closed.
    • Date of Creation

Viewing the Tickets

To view the ticket conversation, select the ticket you want to view from the main Tickets List, and it will load the conversation view of the tickets. As shown in the image above, The Tickets are on the left side and there is a pane where the conversation between the user and Simply Be Found support representative happens.

On the pane, you can see the following information:

    • Ticket subject/Ticket topic
    • Ticket Number for reference
    • Ticket Status
    • Ticket Creation Date and Time
    • When the Ticket has been updated
    • The message exchange from the beginning to the most recent
    • Option to add/upload an attachment to provide more information
    • Text box

Simply Be Found Business Settings

On the left side panel, select “Business Settings”. This will at once load the Business Settings’ Page on your screen.

The Business Settings’ Page has the following sections:

Profile Section

As shown on the image above, the profile section has the basic information of the business profile. From here, you can Edit the Profile and Update Password.

  • Editing Profile

To edit the profile, select on the “Edit Profile” button. From there, you can start editing the following profile information:

    • First Name
    • Last Name
    • Email Address
    • Phone Number
    • Company Name
    • Time zone set for the business profile

Once you are done, click Save.

  • Updating Password

To update the password, fill in the following text boxes:

    • Current Password – type the current password
    • New Password – type the preferred new password
    • Confirm Password – retype the preferred new password

For the update to take effect, select on the “Update Password” button.

Billing and Connection

As shown on the image above, scrolling down the Business Settings will reveal the Billing and Connection sections.

Billing Section – This will show the current plan that the user has for this business profile.

Connection Section – This will show if you this user business profile is connected to the Google My Business profile.

For users that have a Restaurant business profile, the “Business Menu” feature on the left panel is available.

Simply Be Found Business Menu

On the left side panel, select “Business Menu”. This will at once load the Business Menu Page on your screen.

As shown from the image above, the Business Menu page shows the Restaurant Menu sections. On the example, it has the Main Dish section. To add a new section, click on the “+ Create Menu” and a pop-up will appear.

Creating a Menu

To create a Menu, click on the “+ Create Menu” and a pop-up will appear like the example shown below.

Fill in the following information:

  • Add Menu Photo – This is where the user adds the photo of the dish or Menu.
  • Menu Name – Main name of your Menu
  • Add Section – There are pre-made sections that the user can tick to add as a section on this menu, however, the user can also create a new section on the textbox below the tick list and then select “Add New Section” to save the new section name.

Once all information has been filled in, save this Menu by selecting the “Create Menu” button. This menu will then show on the Business Menu Page.

1. Edit Menu Button

From the Main Restaurant Menu Page, select the Menu that needs to be updated. In this example, the “Main Dish” menu was selected.

At the top right of the list, there are two buttons; Edit Menu and Delete Menu. To edit the menu, select “Edit Menu” button. Once the button is selected, the image below will pop-up.

The Menu Photo can be updated by selecting the “Edit Menu Photo” and the Menu Name can be updated from here as well. Once done, click Next.

After updating the Menu Name and Photo, the user has an option to update the section names as well. Once the user is done updating or keeping the section names, click Edit Menu. This will save the changes that have been made.

2. Delete Menu Button

To delete the Menu, select the “Delete Menu” grey button found on the upper right of the selected Menu. In this example, the “Main Dish” menu was selected. Once clicked, the pop-up like the example shown below will appear to confirm the deletion. This is to ensure that no Menu will be deleted by accident.

3. Add Item Button

To add item in the section of a Menu, from the main Business Menu Page, select the menu with the section that needs to be updated. In this example, the “Main Dish” menu was selected. As shown in the image above, inside the Menu are the sections. The section has 3 Actionable Buttons namely, Add Item, Edit Section, Delete Section. To add an Item, select the “Add Item” button.

Once the “Add Item” button is selected, a pop-up like the image above will appear. Fill in the following information:

    • Name – (Required Field) Add the name of the item or dish
    • Description – Describe the item or dish that you are adding
    • Price – Add the price of the item or dish
    • Add Photo – Upload a photo of the item or dish

The user may also add more information about the item or dish by selecting the “Recommended Food Item Fields”. This button in the Add Item pop-up provides a more specific categorization of your item or dish. Please see below for the pre-created Food Item Fields.

For the sake of demonstration, 4 fields have been selected in the “Recommended Food Item Fields”. After selecting the item fields, click “Add Item Field” button. It will add the item fields in the main pop-up view and the user may add specific information relative to the item field category. See the image below for preview.

Another button inside the “Add Item” pop up is the “Add Custom Food Item Fields”. Utilize this button if the preferred Item Field is not in the Recommended Food Item Fields list. Once selected, the user may create a custom food item field. See the image below for preview.

Once the user has completed all the steps above, the next step is to select from one of the 4 buttons at the bottom of the “Add Item” pop up. They are as follows:

  • Add Item – This will immediately add the item or dish in the section menu
  • Schedule Item – This will schedule the item or dish at a later chosen time.
  • Draft – This will keep the item or dish as draft and will not be visible to customers.
  • Cancel – This will discard all the information you just added in the pop-up. 

4. Edit Section Button

To edit the section in a Menu, from the main Business Menu Page, select the menu with the section that needs to be updated. In this example, the “Main Dish” menu was selected. As shown in the image above, inside the Menu are the sections. The section has 3 Actionable Buttons namely, Add Item, Edit Section, Delete Section. To Edit Section, select the “Edit Section” button.

Once the Edit Section has been selected, the pop-up as shown in the example above will appear. The user may update the Section Name and select the Edit Menu button to save the changes.

5. Delete Section Button

To delete a section in a Menu, from the main Business Menu Page, select the menu with the section that needs to be updated. In this example, the “Main Dish” menu was selected. As shown in the image above, inside the Menu are the sections. The section has 3 Actionable Buttons namely, Add Item, Edit Section, Delete Section. To Delete Section, select the “Delete section” button.

Once the Delete Section has been selected, the pop-up as shown in the example above will appear to confirm the deletion of the section. This is to ensure that no Menu section will be deleted by accident.

Item List and Details

To view, edit, or delete an item or dish from a section of a Menu, from the main Business Menu Page, select the menu with the section that needs to be updated. In this example, the “Main Dish” menu was selected. As shown in the image above, inside the Menu are the sections and under sections are the items. In the example, we only have 1 item per section.

On this view you will see the following:

  • Attached photo to the item or dish
  • Name and Description of – to provide a brief overview of the item
  • Price
  • Status – can be “Active” or “Inactive”.
  • Actions – actionable buttons that you can select.

Item Actionable Buttons

1. View  Button

When the “View” button is selected, it will show a preview of the Item as shown in the example image below.

2. Edit Button

When the “Edit” button is selected, a pop-up of “Add Item” will appear, and the Item details can be updated from here. See the example image below.

3. Delete Button

When the “Delete” button is selected, a pop-up like an example below will appear. This is to ensure that no item will be accidentally deleted at one click.