With Simply Be Found Reputation Management, you can quickly generate, review, manage, and respond to all your Google Reviews. All in one place.
A customer review can make or break a business. But managing reviews across multiple platforms is time-consuming and costly.
It is not just about posting good reviews but also responding to bad ones that could harm your reputation in the long run.
The Simply Be Found was created with this in mind, providing you with all the tools you need to manage your online reputation from one location.
Here is a step-by-step guide on how to use Simply Be Found Review Management
The Best Guide on How To Use Simply Be Found Review Management
1. Log in to Your Simply Be Found Account
2. Click the “Reviews” Tab
Simply Be Found Review Management tab can be seen on the right-side panel of your account dashboard.
3. View Customer Reviews
With Simply Be Found Review Management, you can easily see all your customer reviews including person who left the review, rating, and sees if you have already responded to them.
If you still have not responded to the one who left you a review, you can react to them by clicking the reply button.
4. Responding to Reviews
Responding to your customer reviews is even made more accessible. Simply write your review reply, click Save and Reply and you are good to go.
5. Tracking Your Responses
Unsure whether you have responded to a customer review or not? Now, you no longer have to play a guessing game. If you have responded to a review, the Responded column will reflect “Yes” with the time and date you respond to that review.
The Simply Be Found Review Management lets you quickly check reviews by up to a hundred entries!
Now that you know how to easily manage all your reviews through Simply Be Found Review Management, let us now teach you some strategies to generate more positive reviews to boost your ranking and drive more sales!
1. Ask for Reviews Online
Do not be afraid to ask for reviews online, especially with your satisfied customers. The more satisfied they are with the quality of product and services they paid for, the better rating they will give to your business.
2. Send a Review Link After Check-out
Remember that you are asking for their time. When you ask for a customer to leave you a review, make it simple and easy to do so. You may attach a review link after they check out online with a one-access click.
3. Shorten Your Review URL
Your review link URL must also be short and relevant. Many shoppers do not trust a URL with irrelevant characters and numbers other than URLs with a clear definition.
A short review URL is also shareable and easy to remember for your customers.
4. Create “Leave Us a Review” Cards
Give your customers enough time to answer a review.
Check where they currently at on their customer journey and remind them to give you a review.
P.S. The best time would be after they post the products on their social media platforms or when they go back to your store to purchase again.
5. Ask for Reviews In-Person
You can also request for reviews in person if they are a repeat customer or tag along with a friend and go back to shop again.
It is a good indicator that these customers have a great experience with your offered product and services.
Ask for an open-ended question and if they have some negative experience, address it, and tell them you are working on improving those negative experiences.
To learn more about you can take advantage of Simply Be Found Review Management, visit Simply Be Found and discover more of what we can do for your small business.